Customer Service Team Leader

Himalaya Digital operates consumer websites and apps used by tens of millions of people each month. We started in 2006 and have grown to about 360 people. Experiments run constantly, and most product decisions follow A/B test results.

Job summary

Himalaya Digital is hiring for its Returns team in Vadodara. Full-time and part-time shifts available. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in India. Good written English matters here, since most updates are written.

Duties

• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.

What you need

• 8+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred qualifications

• Bilingual English and Spanish (pay differential)
• Chat support experience.
• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation: ₹3,00,000 - ₹4,00,000 pa

Why work with us

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Group term life insurance.
• Accommodation provided.
• Internet reimbursement.
• Gratuity.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Himalaya Digital LLP.