Customer Service Team Leader

The position

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Hilal Apparel is hiring for its operations team in Karachi. Full-time and part-time shifts available. Fully remote. You can work from anywhere in Pakistan.

Responsibilities

• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Update customer records accurately

You'll need

• 8+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits

Pay: PKR 74,000 - PKR 90,000 per month

• Overtime pay
• Provident fund
• Paid leave
• Medical insurance
• Two bonuses a year

The company

Our customers come for personal styling and stay for coffee. We started in 2012 and have grown to about 28 people. Most managers started as sales associates.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hilal Apparel.