Customer Service Team Leader

The position:

Hearthbench is hiring for its operations team in Lahore. Full-time and part-time shifts available. The company is based in Oklahoma City, the US. The team is distributed across several countries. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Central time. Equipment is provided, including a laptop.

What you'll be doing:

• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.

Skills and experience:

• 8+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

Pay: PKR 140,000 - PKR 175,000 a month

• Flexible hours.
• Annual salary review.
• Company laptop.
• Health insurance through our employer-of-record partner.

The company:

Customers get a direct line to their broker, not a call centre. Our brokers know the carriers they use, many of them owner-operators.

Due to the number of applications, only shortlisted candidates will be contacted.

Candidates must be eligible to work in Pakistan.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hearthbench.