Customer Service Team Leader

Founded as a farmers' mutual in 1975, the company is now one of the larger mutual insurers in the US. Founded in 1975, we now have 6,800 employees.

About the role:

Harlan Assurance has an opening for a Customer Service Team Leader. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a long-term contractor role, paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Main duties:

• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department

Qualifications:

• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

Salary range: $700-$840 per month

• Long-term engagement
• Flexible hours
• Company laptop
• Paid in USD

Include your expected salary and earliest start date with your application.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harlan Assurance.