Customer Service Team Leader

Deposits stay here and get lent back out to people in Espoo. We have been family run since 1990.

Harborfield is hiring for its operations team in Espoo. Full-time and part-time shifts available. Remote, open to candidates across Finland.

Job duties:

• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.

Qualifications:

• 8+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Why work with us:

Salary range: €2,150 to €2,600 per month

• Occupational pension.
• Five weeks of annual leave.
• Overtime compensation.
• Wellness allowance.
• Flexible working hours.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harborfield.