Customer Service Team Leader

This is a new position created as the team has grown over the last year. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Customer Service Team Leader answers customer calls, chats and emails about orders, billing and account changes. Our team is spread across 14 countries. Headquarters is in Lubbock. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time. We talk mostly in Slack and hop on quick calls when something needs discussing.

Essential duties and responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction

What you'll need:

• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• Typing speed of at least 35 WPM

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits:

Salary range: $650-$750/month

• Flexible hours
• Long-term engagement
• Annual rate review

Who we are:

Planning is done in RightCapital and portfolios are managed in Orion. We know our clients well, often three generations of the same family.

Please submit your CV in English.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Wealth Partners Inc..