Customer Service Team Leader

Catastrophe teams deploy adjusters within days of a major storm. We started in 1990 and have grown to about 460 people. January renewals keep everyone busy for a few weeks.

Job summary

Green Valley Mutual Insurance is looking for a Customer Service Team Leader to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in Los Angeles, the US. The team is spread across multiple countries. Contract role, full-time hours, paid in USD at the end of each month. Our standups are at 9:00 AM Pacific. You get a company laptop and a headset before you start.

Main duties

• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff

What we're looking for

• 7+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get

• Annual rate review
• Flexible hours

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Valley Mutual Insurance.