Customer Service Team Leader

Most of our work is residential service and replacement, with some light commercial. We install and service furnaces, heat pumps, rooftop units and ductless systems for homes and businesses. Busy season for HVAC is July and January, so expect overtime.

We are backfilling a position after an internal move. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across India. You need a reliable internet connection and somewhere quiet to work.

Responsibilities

• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.

Requirements

• 7+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits

₹6-7.5 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Overtime pay.
• Accommodation provided.
• Internet reimbursement.

Candidates must be eligible to work in India.

We may close this posting early once we have enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gravelreach Plumbing.