Customer Service Team Leader

We employ 290 people across underwriting, claims, actuarial, IT and customer service. Regional offices in Ahmedabad and five other cities support agents and policyholders.

Gill Insurance Group is hiring for its operations team in Ahmedabad. Full-time and part-time shifts available. Remote position. Most of the team is in Ahmedabad, but nobody is required to come in. Please make sure you have dependable internet and backup power.

Main duties:

• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud

You'll need:

• 8-10 years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Must pass a background check

Also helpful:

• Prior billing or insurance call centre work

Compensation and benefits:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Meal coupons
• Accommodation provided
• Gratuity
• Group term life insurance

Please include your notice period and salary expectations.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gill Insurance Group Pvt Ltd.