Customer Service Team Leader

About Gerber Marketing

Trade publications cover construction, healthcare and manufacturing, with newsletters and events. Since 1963, the company has run a group of radio stations in Geneva. Breaking news means staying late, and comp time makes up for it.

Gerber Marketing is looking for a Customer Service Team Leader to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in Geneva, Switzerland. We are a distributed team spread across a few time zones. We hire in Hungary through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time.

In this role you will

• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.
• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.

Skills and experience

• 8-10 years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Desirable

• Experience handling escalations.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

• Annual learning budget.
• Annual salary review.
• Wellness allowance.
• Health insurance through our employer-of-record partner.
• Two weeks of paid leave at year end.
• Performance bonus.
• Company laptop.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gerber Marketing Sàrl.