Customer Service Team Leader

Job summary:

We are adding a Customer Service Team Leader to our Billing team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our headquarters is in Los Angeles, and about a third of the team works remotely from other countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Our standups are at 9:00 AM Pacific. You get a company laptop and a headset before you start.

What you'll do:

• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.

Requirements:

• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

Pay: $2,000 - $2,500 per month

• Monthly internet allowance.
• Long-term engagement.

A bit about us:

Our advisors handle retirement planning, investment management and estate coordination for about 900 households. We started in 2005 and have grown to about 190 people.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FS Asset Management.