Customer Service Team Leader

Our advisors handle retirement planning, investment management and estate coordination for about 900 households. Most of the day-to-day work involves portfolio rebalancing, tax-loss harvesting and quarterly reviews.

Looking for a Customer Service Team Leader who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within Romania.

Responsibilities:

• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead

Qualifications:

• 8+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits:

Salary: RON 5,900-RON 7,700 monthly

• Private medical care
• Life insurance
• Remote work allowance
• Overtime paid
• Annual bonus

Please submit your CV in English.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ene Consultanță.