Customer Service Team Leader

About the job

Job Title: Customer Service Team Leader

Location: Dublin

Salary: €21.00 - €23.00 an hour

Hours: Monday to Friday, 8:00 AM to 4:30 PM

Contract: Permanent, full-time

Founded in 1981 by a former department store buyer. We started in 1981 and have grown to about 16 people.

Position summary

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is an in-person role at our Dublin location.

Responsibilities

Follow scripts and required disclosures on recorded lines.
Notice repeat problems and report them to your team lead.
Look up orders, accounts and shipping status in the CRM and order system.
Call customers back on open issues within the promised timeframe.

Who you are

8+ years of customer service, retail, hospitality or call centre experience.
Able to sit at a workstation and wear a headset for a full shift.
Comfortable using multiple screens and systems at the same time.

Perks and benefits

Paid training.
Company pension scheme.
Free parking.

No agencies please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dublin Mercantile.