Customer Service Team Leader

Job Title: Customer Service Team Leader

Location: Dublin / Remote

Salary: €20.00 - €24.00 an hour

Hours: Four 10-hour shifts, rotating weekend day

Contract: Permanent

Most of our freight is flatbed and dry van. Brokers start at 7 a.m., and the desk stays covered until 6.

Job summary

The Customer Service Team Leader answers customer calls, chats and emails about orders, billing and account changes. Remote, with occasional travel to Dublin (a few times a year).

Day to day

• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.

What you'll need

• 8-10 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.

Compensation and benefits

• Paid training.
• Company pension scheme.
• Pension contribution.

You must have the right to work in Ireland.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dublin Freight Solutions Ltd.