Customer Service Team Leader

Company overview:

Everyone helps load trucks in the morning. Founded in 1950, the business is still family-owned. Outside reps get a car allowance and a phone.

D'Souza & Sons Supply has an opening for a Customer Service Team Leader. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Mumbai, but nobody is required to come in.

Duties:

• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.

Required qualifications:

• 7+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer:

₹4,50,000 - ₹5,00,000 per annum

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.
• Internet reimbursement.

The posting will close once we have a strong shortlist.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at D'Souza & Sons Supply.