Customer Service Team Leader

About the role:

The Customer Service Team Leader answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within Sri Lanka. Please make sure you have dependable internet and backup power.

Essential duties and responsibilities:

• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines

What we're looking for:

• 8-10 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills

What we offer:

Salary range: LKR 93,000 - LKR 105,000 a month

• Internet allowance
• Paid leave
• EPF and ETF contributions
• Medical insurance for you and your family
• Company laptop

A bit about us:

Planning is done in RightCapital and portfolios are managed in Orion. Small business owners and physicians make up a large share of the client list. Quarter-end is busy, and everyone helps with client review prep.

Candidates must be eligible to work in Sri Lanka.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CWH Planning Group.