Customer Service Team Leader

About the company:

Our managed service programs handle contingent labour for large employers across multiple sites. Conseil Garcia is a national staffing firm with 520 internal employees and more than 200 branches. Most internal hires started as recruiters and moved up.

Position summary:

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Customer Service Team Leader answers customer calls, chats and emails about orders, billing and account changes. Remote within France. The team meets in Paris once a quarter, travel covered. A quiet workspace and good internet are required.

Duties:

Complete required training and quality coaching sessions. Answer inbound calls, live chats and emails from a queue. Look up orders, accounts and shipping status in the CRM and order system. Transfer calls to the right department with a warm handoff. Document every interaction in Zendesk or Salesforce Service Cloud.

Minimum qualifications:

8+ years of customer service, retail, hospitality or call centre experience. Clear speaking voice and good listening skills. Comfortable using multiple screens and systems at the same time.

Bonus points:

Prior billing or insurance call centre work. Chat support experience. Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

Salary: €25,000 - €30,000/year

Health insurance (mutuelle) covered at 60%. RTT days. Meal vouchers. Profit-sharing. Remote work allowance. Overtime paid. Works council (CSE) benefits.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Conseil Garcia SARL.