Customer Service Team Leader

Coalset Network has an opening for a Customer Service Team Leader. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a long-term contractor role, paid monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern. You will need a reliable internet connection and a quiet place to work.

Day to day

Answer inbound calls, live chats and emails from a queue. Explain bills and payment options and take payments over the phone. Transfer calls to the right department with a warm handoff. Follow scripts and required disclosures on recorded lines. Escalate complaints that need a supervisor or another department.

Required qualifications

7+ years of customer service, retail, hospitality or call centre experience. Reliable attendance. Schedule adherence is tracked. Typing speed of at least 35 WPM. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Must pass a background check. Basic computer skills (Windows, Outlook, web browsers).

Schedule: Four 10-hour shifts, rotating weekend day

What you get

Compensation: $1,400-$1,550 per month

Paid in USD. Flexible hours. Monthly internet allowance. Paid time off.

A bit about us

Small budget and a long waiting list, so we are careful with every dollar. We serve roughly 500 families a year in Quebec City.

Let us know your current notice period and salary expectations.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coalset Network.