Customer Service Team Leader

Our commercial banking group lends to manufacturers, health systems and real estate developers.

The position

We're looking for a Customer Service Team Leader to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in India. You need a reliable internet connection and somewhere quiet to work.

Key responsibilities

• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead

Required qualifications

• 8+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• High school diploma or GED

Preferred qualifications

• Chat support experience
• Bilingual English and Spanish (pay differential)
• Experience handling escalations
• Prior billing or insurance call centre work

₹5,50,000 - ₹7,50,000 pa

Compensation and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Overtime pay
• Gratuity
• Group term life insurance

Please submit your CV in English.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai State Bank.