Customer Service Team Leader

About the job

Many clients have been coming in since the firm opened in 2001. We track time in six-minute increments.

About the role

This is a backfill for a team member who moved to another team. Castro & Calvo is hiring for its operations team in Bilbao. Full-time and part-time shifts available. Remote within Spain. The team meets in Seville once a quarter, travel covered.

Main duties

Meet targets for handle time, quality score and customer satisfaction. Document every interaction in Zendesk or Salesforce Service Cloud. Update customer records accurately. Notice repeat problems and report them to your team lead.

Required qualifications

8-10 years of customer service, retail, hospitality or call centre experience. Basic computer skills (Windows, Outlook, web browsers). Able to sit at a workstation and wear a headset for a full shift. Must pass a background check. Typing speed of at least 35 WPM. Clear speaking voice and good listening skills.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Perks and benefits

Private health insurance. Meal vouchers. Overtime paid. Paid training. Flexible remuneration plan. Training budget. Remote work allowance.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Castro & Calvo.