Customer Service Team Leader

BH Wireless is a regional carrier serving more than 600,000 broadband and voice customers across Maharashtra. Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Founded in 1990, we now have 720 employees. Bucket truck and pole climbing training is done in-house.

Overview:

BH Wireless is hiring a Customer Service Team Leader to work remotely from India. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in India. We ship you a laptop and accessories before your first day.

Your responsibilities:

• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead

Minimum qualifications:

• Must pass a background check
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Preferred qualifications:

• Knowledge of e-commerce order systems such as Shopify
• Zendesk, Five9 or Genesys experience

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

• Overtime pay

Please submit your CV in English.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BH Wireless Pvt Ltd.