Customer Service Team Leader

BG Technologies employs 460 people across engineering hubs in New Delhi and three other locations, building ERP software for mid-market manufacturers. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

Role overview

BG Technologies is hiring for its Orders team in Navi Mumbai. Full-time and part-time shifts available. Remote within India. The team meets in New Delhi once a quarter, travel covered. You get a company laptop and a headset before you start.

Responsibilities

• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Update customer records accurately.

Minimum qualifications

• 7+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.

Preferred qualifications

• Chat support experience.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Four 10-hour shifts, rotating weekend day

Rate: ₹5.5-8 LPA

Pay and benefits

• Overtime pay.

This posting may close early if we receive enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BG Technologies.