Customer Service Team Leader

The company

Our threat intelligence team tracks ransomware groups and publishes research used across the industry. Training budget covers one SANS course or equivalent per year.

The role is new and comes from growth in our client base. The Customer Service Team Leader answers customer calls, chats and emails about orders, billing and account changes. This position is on site in Belgrade.

Essential duties and responsibilities

• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes

Required qualifications

• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

Pluses

• Chat support experience
• Prior billing or insurance call centre work

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits

• Private medical care
• Extra annual leave days
• Life insurance

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayward Security d.o.o..