Customer Service Team Leader

We employ 6,100 people across underwriting, claims, actuarial, IT and customer service. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Hail season means long days for field adjusters.

About the role

Bayhurst Assurance has an opening for a Customer Service Team Leader. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. A stable internet connection and a backup power option are required.

Essential duties and responsibilities

• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines

Qualifications

• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Must pass a background check

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer

Compensation: BDT 85,000 - BDT 110,000 a month

• Annual salary review
• Public holidays observed per your country
• Monthly internet allowance
• Performance bonus
• Company laptop
• Wellness allowance

Candidates must be eligible to work in Bangladesh.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayhurst Assurance.