Customer Service Team Leader

Creative, strategy, media and analytics staff work together in dedicated account groups. We started in 1987 and have grown to about 360 people. Creative reviews happen every Wednesday, and anyone can sit in.

Overview

Al Omari Marketing is hiring for its Customer Care team in Riyadh. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across Saudi Arabia. Good written English matters here, since most updates are written.

Responsibilities

• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Meet targets for handle time, quality score and customer satisfaction.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.

Minimum qualifications

• 8+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.

Nice to have

• Chat support experience.
• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

SAR 9,200 - SAR 12,500 monthly

Perks and benefits

• Medical insurance.
• 30 days annual leave.
• Tax-free salary.
• End of service gratuity.
• Annual flight ticket.

Candidates must be eligible to work in Saudi Arabia.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Omari Marketing, LLC.