Customer Service Team Leader

The company

Customers get a direct line to their broker, not a call centre. Family owned and operated since 1960.

About the role

Our team is growing and we are hiring a Customer Service Team Leader. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Employment is through our payroll partner in France. Salary is paid monthly in euros. You will work Dubai business hours, Monday to Friday.

Essential duties and responsibilities

• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.

Who you are

• 8-10 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Four 10-hour shifts, rotating weekend day

Benefits

• Flexible hours.
• Wellness allowance.
• Home office setup budget.
• Public holidays observed per your country.
• Company laptop.
• Two weeks of paid leave at year end.
• Annual learning budget.

If you are shortlisted, we will reach out to set up a first call.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Nuaimi Logistics.