Customer Service Team Leader

We manage select-service and extended-stay hotels for owners.

The Customer Service Team Leader answers customer calls, chats and emails about orders, billing and account changes. This is an in-person role at our Dubai location.

What you'll be doing:

• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue

What you'll need:

• 8-10 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked

What you get:

Salary range: AED 4,200 - AED 5,100 per month

• Medical insurance
• 30 days annual leave
• Visa provided
• End of service gratuity

Candidates must be eligible to work in United Arab Emirates.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Bahar Hotels & Resorts.