Customer Service Team Leader

WHO WE ARE:

Most of the day-to-day work involves portfolio rebalancing, tax-loss harvesting and quarterly reviews. Clients pay a flat annual fee, and the firm takes no commissions. Dress is business casual, and suits come out for client meetings.

The role is new and comes from growth in our client base. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We are headquartered in Phoenix and have been hiring remotely since 2020. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Central time.

WHAT YOU'LL DO:

• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff

WHAT YOU'LL NEED:

• 8+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)

PREFERRED:

• Knowledge of e-commerce order systems such as Shopify
• Chat support experience

WHAT YOU GET:

Salary range: $470 - $550 monthly

• Paid time off
• Paid in USD
• Flexible hours
• Long-term engagement

Candidates must be eligible to work in Bangladesh.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AGP Financial Inc..