Customer Service Team Lead

Payroll, workers' compensation and onboarding for every associate are handled by our back office. From the branch in Orlando, recruiters fill orders same-day whenever they can.

We are adding a Customer Service Team Lead to our operations team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within the US. The team meets in Orlando once a quarter, travel covered. Good written English matters here, since most updates are written.

Main duties:

Call customers back on open issues within the promised timeframe. Update customer records accurately. Answer inbound calls, live chats and emails from a queue. Notice repeat problems and report them to your team lead. Follow scripts and required disclosures on recorded lines.

Minimum qualifications:

8-10 years of customer service, retail, hospitality or call center experience. Reliable attendance. Schedule adherence is tracked. Must pass a background check. Able to sit at a workstation and wear a headset for a full shift. Clear speaking voice and good listening skills. Comfortable using multiple screens and systems at the same time.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

Medical, dental and vision insurance. 401(k) with company match. Paid time off. Life insurance. Three weeks of PTO to start. Paid training.

EOE. We participate in E-Verify.

New hires usually start two to three weeks after accepting an offer.

We read every application and reply within about a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Susquehanna Search Group.