Customer Service Team Lead

The company underwrites workers' compensation for small and mid-sized employers. Employee benefits clients use us for group health, dental, vision and life plans. We started in 1974 and have grown to about 100 people. Seacoast Mutual Insurance is hiring a Customer Service Team Lead for our New York City location.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift.

What you'll be doing

• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions

Requirements

• 8-10 years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $33.00 - $40.50/hr

Expected hours: 36 - 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer Service Representative: 5 years (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Seacoast Mutual Insurance.