Customer Service Team Lead

A BIT ABOUT US:

We recruit nurses, allied health and therapy staff for travel and per diem assignments. Bullpen seating, plenty of noise, and a whiteboard of open orders.

ROLE OVERVIEW:

The Customer Service Team Lead answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in the US. We have no office requirement. You will write a lot of updates, so clear written English is important.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system

REQUIRED QUALIFICATIONS:

• 7+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

ALSO HELPFUL:

• Chat support experience
• Bilingual English and Spanish (pay differential)

PERKS AND BENEFITS:

Expected salary range: $30.50 - $35.00 per hour, plus bonus eligibility.

• Medical, dental and vision insurance
• 401(k) with company match
• Paid sick leave
• Short- and long-term disability
• Referral program

Ryehurst Employment Services is an Equal Opportunity Employer, including disability and protected veteran status.

This position requires a background check.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ryehurst Employment Services.