Customer Service Team Lead

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the US. Headquartered in Lawton, the company runs operations centers in Oklahoma and two other locations.

Overview:

We're looking for a Customer Service Team Lead to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement.

Responsibilities:

• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines

Qualifications:

• 7+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills

$31.00 - $35.50/hr

What you get:

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• 11 paid holidays

Rolling Hills Capital is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rolling Hills Capital.