Customer Service Team Lead - Remote

Nesbitt Media is an independent agency with 240 employees in offices across the US. Creative reviews happen every Wednesday, and anyone can sit in.

Role overview:

We're looking for a Customer Service Team Lead - Remote to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US.

Key responsibilities:

Look up orders, accounts and shipping status in the CRM and order system. Transfer calls to the right department with a warm handoff. Call customers back on open issues within the promised timeframe. Notice repeat problems and report them to your team lead. Process returns, exchanges, refunds and address changes. Update customer records accurately. Meet targets for handle time, quality score and customer satisfaction.

What you need:

7+ years of customer service, retail, hospitality or call center experience. High school diploma or GED. Clear speaking voice and good listening skills. Able to sit at a workstation and wear a headset for a full shift. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Reliable attendance. Schedule adherence is tracked.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

$27.50-$31.50 per hour

Why work with us:

Health insurance. 401(k) with a 100% match up to 5%. Paid holidays. $1,000 home office setup budget.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nesbitt Media.