Customer Service Team Lead

The company

Electric vehicle battery trays and enclosures are a growing product line. Most supervisors started on the line.

Job summary

This role opened up because a team member is relocating. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote, but we prefer candidates within a few hours of Pacific time.

Main duties

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.

Qualifications

• 8+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.

Preferred qualifications

• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits

Compensation: $63,000 to $77,000 a year DOE.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Employee discount.
• Three weeks of PTO to start.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pacific Automotive.