Customer Service Team Lead

Buying, merchandising and marketing teams work out of the Colorado Springs support center. We employ 480 people in stores, distribution centers and our support office.

We're looking for a Customer Service Team Lead to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Colorado Springs, but nobody is required to come in.

Your responsibilities:

• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead

Requirements:

• 7+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM

What you get:

Salary: $28.00-$31.50 per hour

• Medical, dental and vision insurance
• 401(k) with company match
• Paid parental leave
• Uniforms provided
• Tuition reimbursement

Nowak Goods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We review applications on a rolling basis.

If this sounds like a fit, apply with a resume. A cover letter is optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak Goods.