Customer Service Team Lead

Most new business comes from referrals by existing clients. Personal lines make up about 70 percent of premium. Founded in 1991, we now have 27 employees. Most of the office has been here more than ten years.

Miami Valley Assurance is hiring for its operations team in Denver. Full-time and part-time shifts available. Remote within the US. The team meets in Cincinnati once a quarter, travel covered. We talk mostly in Slack and hop on quick calls when something needs discussing.

KEY RESPONSIBILITIES:

• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.

QUALIFICATIONS:

• 7+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.

Job Type: Part-time

Pay: $27.00-$30.00 per hour

Expected hours: 20 - 29 per week

Benefits:

• Life insurance
• Referral program
• Overtime pay
• Paid time off
• Weekly pay

Schedule:

• No weekends

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Miami Valley Assurance.