Customer Service Team Lead

Founded in 1989 by a group of parents, the school is still governed by a parent board. Teachers work 187 days a year, with summers off.

The Customer Service Team Lead answers customer calls, chats and emails about orders, billing and account changes. Mesa Academy is hiring for its operations team in Reno. Full-time and part-time shifts available. You can work from home anywhere in the US. We have no office requirement. You get a company laptop and a headset before you start.

Day to day:

• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.

Skills and experience:

• 8+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Clear speaking voice and good listening skills.

Job Type: Full-time

Pay: $27.00 - $30.50 an hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Weekly pay

Schedule:

• Day shift

Experience:

• Customer Service Representative: 6 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesa Academy.