Customer Service Team Lead

About the job

Marino Consulenza is an independent wealth management firm advising families, business owners and retirees. This is a newly created position. Marino Consulenza is hiring for its operations team in Milan. Full-time and part-time shifts available. Remote within Italy. The team meets in Palermo once a quarter, travel covered. Please make sure you have a quiet place to work and a solid internet connection.

The job includes: complete required training and quality coaching sessions; transfer calls to the right department with a warm handoff; escalate complaints that need a supervisor or another department; process returns, exchanges, refunds and address changes.

You'll need:

7+ years of customer service, retail, hospitality or call centre experience.
Comfortable using multiple screens and systems at the same time.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer private health insurance, overtime paid, remote work allowance, training budget and flexible remuneration plan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marino Consulenza S.r.l..