Customer Service Team Lead

Project managers run schedules in Procore and do takeoffs in Bluebeam. Safety meeting every Monday morning on every job site. We're looking for a Customer Service Team Lead to join our team in Columbia.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is an in-person role at our Columbia location.

Day to day

• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.

Required qualifications

• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• Must pass a background check.
• Typing speed of at least 35 WPM.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $30.00-$34.00 per hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance

Schedule:

• Monday to Friday
• No weekends
• Day shift

Work Location: In person

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Magpiehold Construction Group LLC.