Customer Service Team Lead

Small businesses use our merchant services for card processing, POS terminals and next-day funding. Dress is business casual, and suits come out for client meetings.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Lorang Conseil is hiring for its Billing team in Luxembourg City. Full-time and part-time shifts available. You can work from home anywhere in Luxembourg. We have no office requirement. Communication happens mostly in Slack and short video calls.

In this role you will:

• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue

You'll need:

• 7+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

• Pension scheme
• 25 annual leave days
• Overtime allowance
• Bike plan
• Home office allowance
• 8% holiday allowance

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lorang Conseil S.à r.l..