Customer Service Team Lead

From an office in El Paso, LNL Financial runs payment processing for property managers and HOAs. Most of the day-to-day work involves portfolio rebalancing, tax-loss harvesting and quarterly reviews. We started in 1985 and have grown to about 140 people. Licensing exams (SIE, Series 7, Series 66) are paid for, with study time during work hours. This is a backfill for a team member who moved to another team.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in El Paso, but nobody is required to come in.

Duties

• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.

You'll need

• 7+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.

LNL Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Contract

Pay: $29.50 - $32.00 per hour

Expected hours: 20 - 29 per week

Schedule:

• No weekends
• Monday to Friday

License/Certification:

• Driver's License (Required)

Work Location: Remote

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LNL Financial.