Customer Service Team Lead

Job summary

The Customer Service Team Lead answers customer calls, chats and emails about orders, billing and account changes.

Job duties

• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.

What you'll need

• 8+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.

Pay and benefits

The base pay range for this position is $28.00 - $33.00 an hour. Actual pay depends on experience, skills and location.

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid holidays.
• Short- and long-term disability.
• Uniforms provided.
• Paid training.

Company overview

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm.

Please include a short note on why this role interests you.

We read every application and reply within about a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakestack Assurance.