Customer Service Team Lead

About the company

Founded as a farmers' mutual in 1916, the company is now one of the larger mutual insurers in Ukraine. Still family owned, 110 years on.

Konsaltynh Volyn is hiring for its Billing team in Kyiv. Full-time and part-time shifts available. Remote within Ukraine. The team meets in Kyiv once a quarter, travel covered.

In this role you will

• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.

You'll need

• 8-10 years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits

Pay: UAH 50,000 - UAH 65,000/month

• Private medical care.
• Extra annual leave days.
• Cafeteria benefit system.
• Life insurance.
• Overtime paid.
• Annual bonus.
• Multisport card.

We may close the role early, so do not wait too long to apply.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Konsaltynh Volyn FOP.