Customer Service Team Lead

Production lines run 24/7 on rotating 12-hour shifts. JCS Machine is an industrial manufacturer with 220 employees and plants in eight countries. Clean shop, organized with 5S, and nobody leaves tools out.

The position:

JCS Machine is hiring for its operations team in Baltimore. Full-time and part-time shifts available. Remote position. Most of the team is in Baltimore, but nobody is required to come in. We send you a laptop and the accessories you need on day one.

In this role you will:

• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Document every interaction in Zendesk or Salesforce Service Cloud.

What you need:

• High school diploma or GED.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation: $29.50 - $34.00/hr

Why work with us:

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• Paid parental leave.

EOE. We participate in E-Verify.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JCS Machine.