Customer Service Team Lead

Clients drop by to pay premiums, ask about a claim or just say hello. Personal lines make up about 70 percent of premium. Hail season means long days for field adjusters. Jackson Benefits has an opening for a Customer Service Team Lead.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement.

Duties

• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.

Minimum qualifications

• 8-10 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Clear speaking voice and good listening skills.

Job Type: Full-time

Pay: $27.00 - $32.00/hr

Expected hours: 38 - 45 per week

Benefits:

• Weekly pay
• 401(k) matching
• Disability insurance
• Vision insurance
• Employee assistance program

Schedule:

• No weekends
• Monday to Friday
• Day shift

Experience:

• Customer Service Representative: 6 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jackson Benefits, LLC.