Customer Service Team Lead

We provide audit, tax and advisory services to private companies, public entities and nonprofits.

About the role:

The Customer Service Team Lead answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across the US.

What you'll be doing:

• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.

Required qualifications:

• Clear speaking voice and good listening skills.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Schedule: Four 10-hour shifts, rotating weekend day

The salary range for this role is $35.00 - $38.00 per hour. This range reflects base salary only.

Compensation and benefits:

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• 11 paid holidays.
• Tuition reimbursement.
• Dental insurance.
• 401(k) with a 100% match up to 5%.
• Vision insurance.

Iron Range & Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Iron Range & Company LLC.