Customer Service Team Lead

We know our clients well, often three generations of the same family. Most clients live within an hour's drive and come in for reviews twice a year. Inletgate Asset Management is hiring a Customer Service Team Lead to work remotely from the US.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Colorado Springs, but nobody is required to come in. Day-to-day communication is in Slack and Google Meet.

Essential duties and responsibilities

• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction

Requirements

• 7+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• Must pass a background check

Job Type: Part-time

Pay: $24.50-$30.50/hr

Expected hours: 15 - 25 per week

Benefits:

• Dental insurance
• Paid time off
• Paid training
• Weekly pay

Schedule:

• Day shift
• 8 hour shift

Experience:

• Customer Service Representative: 6 years (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Inletgate Asset Management.