Customer Service Team Lead

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Collins Insurance Services is hiring for its Member Services team in The Hague. Full-time and part-time shifts available. The company is based in Brighton, the UK. Our team works from several countries. You will be employed through our employer-of-record partner in the Netherlands, with a local contract and salary paid in euros. Core hours are 10:00 AM to 4:00 PM UK time.

Responsibilities

• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.

Qualifications

• 8-10 years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.

Pay and benefits

Salary: €2,900 - €3,400/month

• Paid parental leave.
• Health insurance through our employer-of-record partner.
• Company laptop.
• Wellness allowance.
• 24 days paid time off.

About us

Employee benefits clients use us for group health, dental, vision and life plans. The company underwrites workers' compensation for small and mid-sized employers.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Collins Insurance Services Ltd.