Customer Service Team Lead

ABOUT US

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. Since 2006, the company has sold practice management software to dental and veterinary clinics in the UAE. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

BSG Apps is hiring for its operations team in Sharjah. Full-time and part-time shifts available. You can work from home anywhere in the UAE. We have no office requirement.

JOB DUTIES

• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue

YOU'LL NEED

• 8-10 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

PERKS AND BENEFITS

Compensation: AED 11,000 - AED 13,500 monthly

• Medical insurance
• 30 days annual leave
• Visa provided
• Accommodation provided
• Annual flight ticket

Applications are reviewed on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BSG Apps FZ-LLC.