Customer Service Team Lead

Bloomington Bank is a regional bank with over 200 branches and 108,800 employees across Illinois. Our commercial banking group lends to manufacturers, health systems and real estate developers.

Overview:

Bloomington Bank is hiring a Customer Service Team Lead for our Bakersfield location. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hybrid. You will need to be in Bakersfield at least two days per week.

What you'll be doing:

• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff

Qualifications:

• 8+ years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Preferred qualifications:

• Chat support experience
• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call center work

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Expected salary range: $28.00 to $34.00 per hour, plus bonus eligibility.

What you get:

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid sick leave
• Flexible spending account

Bloomington Bank provides equal employment opportunities to all employees and applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bloomington Bank Inc..